Volunteer engagement, management and care
Section outline
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This is a free course of approximately 1 hour 45 minutes. It is aimed at anyone who will spend time interacting with citizen scientists - for example, recruiting people to participate in your project, blogging, or acting as a group leader or discussion forum moderator. You will need to have an overview of citizen science, but no in-depth knowledge is required.
Millions of people choose to contribute to science as citizen scientists, and have a variety of motivations to do so. Once in the project, they require feedback and communication, and, often, a space in which to discuss the project and the wider issues with their peers - and with you. Depending on the project, they may also need specific tools or learning opportunities. This course will introduce you to a variety of means to promote effective communication between everyone involved in the project, to community building, and to a deeper understanding of the citizen scientist's perspective and their needs.
By the end of this course, you will be able to:
- understand some concerns and barriers citizen scientists may face when they sign up to a project, and ways you may be able to overcome them;
- plan how to enable communications and discussions to take place in citizen science;
- analyse your own citizen science project to choose the best platform for learning, feedback and community building.
Click here to enrol in this course and use enrolment key Volunteers to do so. Once you enrol you will be able to take quizzes and receive a badge upon successful course completion. -
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A video introduction to the course and a welcome from the course leader.
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A short description of what the learner can expect to find in this course.
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We'll start with an introduction to a well-known study of volunteer motivations. This part of the course is based on a paper by Jordan Raddick et al, called "Galaxy Zoo: Exploring the Motivations of Citizen Science Volunteers". You can read the whole paper here.
You don't need to know any astronomy or learn any of the examples shown here - they are merely here as "this is something people found interesting"!
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In this section, we'll watch a short video by a woman who participated in a different citizen science project, Stall Catchers, and consider different types of motivation.
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Alice Sheppard shares her thoughts on citizen science motivations, and what it means for us to understand them.
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How do you find your volunteers in the first place? Here are some ideas for places to look.
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What information should you include on your project page, or in your first newsletter or press release?
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In this section we'll look at a useful tip to avoid jargon, making communication of the science more accessible.
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When your project is up and running, communication and feedback remain essential. Here are some of the ways to do it.
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A short video from the course leader about the importance of citizen scientists forming a community.
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In this section we'll read some tips for working face-to-face with groups of people.
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What if you go online instead of face-to-face? To build an online community, you might choose to use social media, blogs or newsletters, a discussion forum, or build discussion tools such as chat boxes directly into your project interface. The best option will vary from project to project, and several projects use more than one type. We'll look at some advantages and disadvantages of each.
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A discussion forum can be a wonderful place which the citizen scientist will want to visit and contribute to regularly. However, it's a lot of work to maintain, and depending on the nature of your project people might not want to use it. We'll look at some specific aspects of discussion forums to help you decide whether it's suitable to build one.
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If you build a discussion forum, what should you put in it? Here is a selection of ideas - not all will necessarily be suitable for your project; you will have to choose.
If you are not planning to include extensive online discussion in your project, you can skip this section and read the 3-minute "Discussion Forums: Short Summary" instead. Some tips in it may still be relevant to you. -
Online discussion can be wonderful - or full of unpleasantness. Here are some tips to create a pleasant atmosphere in your online community so that all volunteers feel valued and confident.
If you are not planning to include extensive online discussion in your project, you can skip this section and read the 3-minute "Discussion Forums: Short Summary" instead (this is the same document as the previous section). However, some tips here may still be relevant to you.
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We know that citizen science has had an impact on science. What seems less studied is the impact of citizen science upon the citizen scientist. We'll look at some examples.
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What might you, or your volunteers, find worrying? Here are some scenarios and concerns, and some suggestions on what to do should they arise. Every community and situation is different, however, so it will be up to you to use your own judgement or make a decision with your team.
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People enjoy learning and contributing, and also creating something of their own. We'll finish this course by taking a tour of a few creations by citizen scientists and what can be done with them.
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You've completed this course. A very short, final word before you attempt the test ...
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This quiz will test your understanding of Volunteer Engagement, Management and Care. You will need a mark of 50% to pass the course.
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Here's a list of the links used in the course, plus some other suggestions for further reading for topics you may have found interesting or sites you may find useful.
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